Help center
Table of Contents
General
We offer process analytical instruments, flow meters, level meters, pressure instruments, and water quality monitoring systems for industrial process control, water treatment, environmental engineering, and water environment monitoring applications.
You can contact us with your application scenario, monitoring parameters, and site conditions. Our technical team will recommend suitable products or system configurations.
Yes. We supply both individual measurement instruments and system-level monitoring solutions based on project requirements.
Yes. Our products and systems are designed with engineering implementation and system integration requirements in mind.
Yes. Our products can be integrated into PLC, DCS, and various monitoring platforms commonly used in engineering projects.
Yes. We provide full technical support covering product selection, application consultation, project implementation, and after-sales service.
Our products and systems are designed for long-term stable operation and are suitable for 24/7 online monitoring and long-term project use.
Yes. We welcome distributors and partners and provide product and technical support for long-term cooperation.
You can submit an inquiry via the Contact page or leave your request in the Help Center, and we will respond as soon as possible.
Products
You can make an initial selection based on medium type, monitoring parameters, operating conditions, and project requirements, then contact us for professional selection advice.
Yes. We provide recommendations for individual products or multi-product system solutions based on specific application scenarios.
Yes. We supply both individual measurement instruments and system-level monitoring solutions for engineering projects and long-term applications.
Products are designed with engineering implementation in mind, featuring clear installation and commissioning procedures with technical guidance available.
Yes. We provide user manuals, technical documentation, and necessary application guidance for our products.
Products and systems are designed for long-term stable operation and are suitable for 24/7 online monitoring and long-term project use.
Products feature stable designs with low maintenance requirements, making them suitable for long-term engineering operation.
Depending on the product and application, periodic calibration may be required. We provide recommendations and technical support as needed.
Proper selection, correct installation, regular inspection, and proper operation help ensure long-term stable performance.
You can submit your issue via the Contact page or Help Center, and our technical team will assist you.
Yes. Our products are widely used in engineering projects, with corresponding technical support available.
Customization
Yes. Product parameters can be configured or adjusted based on project requirements such as medium type, measurement range, and operating conditions.
Yes. We support multi-product combinations and system-level monitoring configurations tailored to specific application scenarios and engineering projects.
Yes. Custom solutions are designed with PLC, DCS, and monitoring platform integration requirements in mind to ensure system compatibility.
Customization support is mainly applied to engineering projects, system integration applications, environmental monitoring projects, and scenarios with special operating conditions.
Yes. Project-level configuration and customization are available based on actual project needs.
The customization process typically includes requirement discussion, technical evaluation, solution confirmation, and implementation support to ensure the solution meets project application needs.
Customization may affect lead time depending on the scope. Clear delivery timelines will be provided during solution confirmation.
Yes. We provide technical support throughout configuration and application to ensure successful project implementation.
Service
We provide full-cycle service support, including pre-sales technical consultation, engineering coordination, commissioning guidance, operational support, and after-sales service.
Yes. We support projects from the early stage by assisting with application discussions, product selection, and solution configuration to reduce implementation risks.
Yes. Our service structure is designed for engineering projects and system integration, with strong familiarity in project workflows and integration requirements.
Installation and commissioning guidance is available through documentation or remote support to ensure proper system operation.
Customers can submit issues via the Contact page or Help Center, and our technical team will provide appropriate support based on the issue type.
Yes. We focus on long-term system performance and provide technical recommendations and service support as needed.
We prioritize communication efficiency and typically respond promptly after receiving inquiries, providing support based on project urgency.
Yes. International customers receive the same technical and service support, with project coordination conducted via remote communication.
Payment
We support commonly used international trade payment methods. Specific options are confirmed based on order type and cooperation model.
Yes. We have extensive experience working with international customers and can support standard international payment procedures.
The standard process typically includes order confirmation, contract or proforma invoice confirmation, payment arrangement, followed by production or shipment. The exact process is explained based on project requirements.
Yes. We recommend confirming technical solutions, configurations, and commercial terms before payment to ensure mutual understanding.
For engineering projects or bulk orders, settlement terms can be discussed and arranged based on cooperation model and project timeline.
For certain engineering projects, milestone-based payments can be discussed according to project progress.
We follow standardized commercial procedures to ensure the security of payment information and transaction processes.
Yes. We provide appropriate commercial documents based on order details and regional requirements.
We recommend confirming payment method, currency, banking details, and documentation requirements in advance. Please contact us if you have any questions.
Shipping
We support commonly used international shipping methods, including courier, air freight, and sea freight. The shipping method can be selected based on order quantity, delivery time, and destination.
Yes. We have extensive export experience and provide standardized shipping support for international customers and global engineering projects.
The standard process typically includes order confirmation, production or stock preparation, packaging inspection, logistics arrangement, and shipping notification. The exact process depends on the order details.
Yes. Products are properly packaged and inspected before shipment to ensure safety during transportation.
Yes. For engineering projects and bulk orders, shipping can be arranged in batches or coordinated according to project schedules.
We communicate delivery requirements during order confirmation and aim to align shipping schedules with project timelines whenever possible.
Yes. We provide standard export-related documents as required, with document types confirmed based on order and destination.
Customs clearance at the destination is typically handled by the customer or their appointed agent. Special arrangements can be discussed in advance if needed.
Transit time depends on the shipping method, destination, and logistics arrangement. Estimated delivery time will be provided before shipment.
